Buyer Responsibilities:
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| Checkout |
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Provide valid address : in the event of a dispute, the only valid address is one provided in the personal information section of My Mela |
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Contact Seller at checkout prior to making payment |
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| Payment |
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Deposit money within 2 days of checkout |
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No checkout is valid till payment clears in cMela account |
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No payment (except by credit card) is valid without a MCB deposit slip number |
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| Returns |
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File a dispute claim within 2 days of receipt of item |
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Return item in original packing with insurance and tracking number to seller |
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| Orders |
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If item is not delivered within specified delivery date, Buyer can claim refund of the 25% deposit |
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Buyer and Seller must mutually agree to any extension of order delivery date |
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If an order is cancelled by Buyer, cMela will refund only half the order deposit and credit the Seller the remaining half to compensate for order renege |
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Seller responsibilities:
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| Listing |
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Provide as many details of product on cMela |
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Provide all details on buyer phone enquiry |
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Immediately delist product if out of stock |
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| Shipping |
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Ship item within 2 business days of receiving payment credit confirmation from cMela |
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Ensure safe packing |
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Provide tracking number for shipment to Buyer |
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Assume sole responsibility of transit insurance |
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| Payment |
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Provide authentic bank information for payment credit by cMela |
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Provide authentic address for check payment credit by cMela |
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Payment credit is initiated 7 working days from the date the buyer receives item Orders |
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If item is not delivered within specified delivery date, Buyer can claim refund of the 25% deposit |
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Buyer and Seller must mutually agree to any extension of order delivery date |
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If an order is cancelled by Buyer, cMela will refund only half the order deposit and credit the Seller the remaining half to compensate for order renege |
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cMela disclaimers:
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| Payment |
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cMela is not responsible for any transaction if payment does not go through cMela |
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cMela is not responsible for any transaction where a seller ships items without payment confirmation from cMela |
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cMela is not responsible for any transaction until buyer payment to cMela credits its account |
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| Shipment |
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Seller must provide tracking number for any shipment to buyer |
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cMela Assumes item is delivered to buyer on the 7th day of intimating seller and will initiate credit to seller on the 8th day. No dispute can be filed after this date by the buyer. |
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Dispute:
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| If Buyer lodges dispute of non-delivery |
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Seller must provide tracking and delivery confirmation, else Buyer gets refund |
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| If Buyer lodges dispute of fraud |
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Buyer must return item in original packing |
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Buyer must insure shipment returned to Seller |
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Provide tracking number to Seller and |
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Immediately lodge dispute with cMela |
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| In the event of a dispute, the benefit of doubt in all transactions will go to the buyer. |
